GAFFNEY — With potential outage-causing weather on its way, Broad River Electric Cooperative is making preparations in the event of significant loss of service to its members. Contracted power restoration crews from Pike Electric and Asplundh Tree Expert Company are being brought in to assist if major outages occur.
“We’re stocking trucks and loading the wagon,” said Cary Johnson, Broad River Electric Manager of Operations. “Our guys are always ready for any kind of trouble, but we’re certainly glad have help from other crews when storms come. I know our members are, too.”
Communication with Broad River member-owners is also crucial. Homeowners who lose power can call the cooperative’s automated outage management system. To use our PORCHE outage management system to report an outage at your home, call 864-489-5738 in Cherokee County and (866) COOP OUT or (866) 266-7688 toll free in other counties.
If you can’t get through at first, KEEP CALLING. The system will eventually have an open line. It is important for you to keep a current phone number on file and this should be the number you will be calling from to report the outage.
Members can also report outages using our smartphone app or by texting. However, your number must be registered ahead of time. Go to broadriverelectric.com for more information.
Here are some other tips about being prepared and using our outage system.
• Remember, during an outage cordless phones require power and will be useless in reporting the outage. Please keep an older analog type phone connected to your home or a cell phone with the number listed in our files for emergency.
• If the outage you are reporting extends beyond two hours call hourly for the system to confirm that your outage is still valid.
• Have laptops and cell phones fully charged before potential power outages, they may be your only lines of communication.
• Make sure you’re connected! In addition to our outage system, members can relay outages, downed lines, or any other concerns through Broad River’s social networks facebook (facebook.com/BroadRiverCoop) and twitter (twitter.com/BroadRiverCoop). Broad River will also use these networks to communicate the status of outages.
Broad River Electric Cooperative is a non-profit, member-owned distribution cooperative providing services to more than 20,000 members in Cherokee, Spartanburg, Union and Newberry counties in South Carolina and Cleveland, Polk and Rutherford counties in North Carolina in order to improve the quality of their lives.